📋 Booking & Checkout

Cancellation & Reschedule Policies

Set deadline-based cancellation fees that Freebo enforces automatically.

Shipped May 19, 2026

✦ Key takeaways

Set cancellation fee tiers: cancel 72+ hours out = full refund; 48hrs = 50% fee; 24hrs = 100% fee
Freebo calculates and applies the fee automatically based on time of cancellation
Reschedule policies are separate from cancellation — charge a flat fee to move a date

Cancellation policies protect operators from last-minute no-shows on trips that need confirmed headcount. Without a clear, enforced policy, guests cancel freely and you’re left eating costs — crew, fuel, food — on a trip that’s half-empty or gone.

Freebo lets you configure deadline-based cancellation and reschedule policies per product and enforces them automatically when a cancellation or reschedule is requested.

Setting up a policy

In your product’s Policies tab, define cancellation tiers by time-to-trip:

Hours before trip	Fee
72+ hours	0% — full refund
24–72 hours	50% of booking total
Under 24 hours	100% of booking total

You can configure as many tiers as you need, with any percentage. Freebo checks the current time against the trip’s departure time at the moment of cancellation and applies the correct fee automatically.

Automatic Fee calculation at time of cancellation

Per-product Distinct policies per product — not global

Reschedule policies

Reschedule policies are separate from cancellation. You can allow free reschedules up to a deadline, or charge a flat fee for any date change. Rescheduling within 24 hours of departure might incur a $50 admin fee regardless of whether the guest later cancels.

Can I waive a cancellation fee for a specific guest?

Yes. Operators can override the fee at the time of cancellation in the dashboard — useful for repeat customers, weather-related cancellations, or genuine emergencies.

What happens to the fee when a guest cancels?

Freebo retains the cancellation fee from the guest's payment and issues a partial refund for the remainder. Both the fee retention and refund are recorded in the Formance ledger.

Shipped in Yacht & charter bookings · May 2026