Branded Booking Emails

When a guest books a charter or tour, the first email they get should feel like it came from you — not from a third-party software company. Freebo’s branded emails put your name on every automated message from the first confirmation to the final reminder.

What’s covered

Booking confirmation — Sent immediately after payment. Includes trip details, guest count, payment summary, contact info, and any pre-trip instructions you configure.

Balance due reminder — For split-payment bookings, Freebo sends a reminder when the balance is coming due, giving guests time to arrange payment.

Pre-trip reminder — Configurable 24- or 48-hour reminder with trip details, meeting location, and anything guests should bring or know.

Reschedule notice — When a booking moves, the guest sees the previous date and time struck through above the new ones, with the new date named right in the subject line.

Booking change notice — When a booking is modified — a promo applied, pricing adjusted — the email shows the updated order summary and balance.

Cancellation notice — Confirms the cancellation with the full details of the booking being cancelled.

Brand configuration

1. Go to Settings → Email Branding

   In the operator dashboard, open Settings and find the Email Branding section.

2. Enter your company details

   Set your company name (appears in subject lines), logo URL (shown at the top of every email), reply-to address, and custom footer text.

3. Save and send a test

   Save your settings and send yourself a test confirmation to verify everything looks right before your next booking comes in.