Notifications (Email & SMS)

The most common complaint operators hear from customers is: “I never got a confirmation.” And the most common reason staff shows up understaffed is: “Nobody told me that charter was rescheduled.”

Freebo’s notification system handles both. Customer messages and staff operational alerts are configured independently in a two-section settings screen — what your customers receive has no bearing on what your team gets, and vice versa.

For customers, Freebo sends:

• Booking confirmation with reservation details and payment receipt
• Pre-trip reminder at your configured lead time (24h, 48h, or custom)
• Cancellation notice with refund details if a booking is cancelled

For your team, Freebo sends:

• New reservation alert when a booking comes in
• Cancellation or modification alert for affected trips
• Daily manifest summary for the next day’s schedule

1. Configure customer notifications

   Set the reminder timing (hours before departure), customize the message template with your brand voice, and verify the sender email address.

2. Configure staff alerts

   Add the email addresses or phone numbers for your staff recipients. Choose which event types trigger alerts.

3. Test before you go live

   Send a test notification from the settings screen to confirm delivery and formatting before your first real booking.

Decide when the customer gets emailed

Some actions shouldn’t always trigger a message. When you cancel a reservation, rebook it to a new date, or record an offline payment, Freebo shows a send-notification checkbox so you choose — per action — whether the customer hears about it. Move a booking quietly at the guest’s request, or send the notice when it matters. Offline payments email a receipt by default, so a guest who pays by cash or check still gets a record without any extra step from you.

Product updates for your team

Beyond booking messages, Freebo announces product updates to operators directly — in the in-app inbox and by email — so your team learns what’s new without hunting through a changelog.