Offline Payments & Refunds

Not every charter guest pays by credit card online. Walk-in deposits, cash at the dock, company checks from corporate groups — these happen constantly in the tour and charter world. Freebo’s offline payments feature handles all of it without a separate system.

Recording a payment

Open any reservation and click Record Payment. Choose the payment method (cash, check, card swipe, wire transfer, or a custom label you define), enter the amount, add an optional note, and save. The outstanding balance updates immediately and the transaction appears in your ledger.

Offline payments can be partial — record a $500 deposit today, then the remaining balance when the guest shows up. Freebo tracks what’s owed at every step.

Issuing refunds

Offline refunds work the same way. Open the reservation, choose Issue Refund, specify the amount and method (typically matching whatever the guest originally paid), and confirm. Freebo posts the refund to the Formance ledger so your financials stay clean.