💵 Money & Payments

Flexible Payment Amounts for Staff Bookings

Take the full amount, the deposit, or any custom amount when your team books for a guest.

Shipped August 6, 2026

✦ Key takeaways

  • When your team books for a guest, the payment step offers Full, Deposit, or a Custom amount
  • A custom amount can be charged to a card or recorded as cash or check; whatever’s left becomes the booking’s outstanding balance
  • It’s an opt-in switch per location, and it changes nothing about the customer-facing checkout

Bookings made over the phone or at the dock don’t always fit the deposit rule you set for online checkout. A repeat group wants to put down half. A corporate client has to pay the full amount today so the invoice closes. A walk-up hands you cash for part and a card for the rest. Until now, a staff booking took the same fixed choice a guest would get.

With flexible payment amounts switched on, the payment step of a staff-created reservation shows three options: Full, Deposit (when the product has one), and Custom. Pick Custom, type an amount, and the “Amount due today” and “Remaining due later” lines update in front of you. The rest of the price is tracked as the booking’s outstanding balance, ready to collect later with a pay link or from the reservation.

How it works

  1. Turn it on for your location

    An account admin opens Settings → Payments and switches on Flexible admin payments. It’s off by default, and it only affects reservations your team creates — the customer checkout keeps your product’s normal deposit rules.

  2. Pick an amount at the payment step

    On a staff-created reservation, choose Full, Deposit, or Custom. Deposit appears only when the product actually has a deposit configured.

  3. Charge it by card or record it offline

    Card payments prepare a charge for exactly the amount you chose; cash, check, and other offline payments are recorded for the same amount. Either way the remainder shows as the outstanding balance on the reservation.

Full payment on deposit-only products

Some products are set up so online guests can only pay the deposit. Your team isn’t bound by that: with the switch on, staff can choose Full on those products too, which is handy when a client needs to settle everything in one go.

Does this change what my customers see at checkout?
No. Customer checkout keeps the product's normal deposit and full-payment rules. Flexible amounts apply only to reservations your team creates in the dashboard.
Can a custom amount be more than the booking total?
No. Custom amounts run from the minimum shown on screen up to the booking's total. Anything below the total is tracked as an outstanding balance.
Who can turn this on?
The switch lives in Settings → Payments, which is limited to account admins. Once it's on, anyone on your team who can create reservations sees the Full / Deposit / Custom options.

Shipped in Full, deposit, or custom: flexible amounts for staff bookings · August 2026