You decide when customers get emailed
A per-action send-notification checkbox, offline-payment receipts, richer confirmation emails, product-update announcements, and reliable rescheduling.
Not every operator action should trigger a customer email, so we put the choice in your hands. Cancelling, rebooking, or recording an offline payment now shows a send-notification checkbox — you decide, per action, whether the customer hears about it. Offline payments email a receipt by default, so a guest who pays cash at the dock still gets a record without any extra step.
Confirmation emails carry more of the booking — trip details and a clear payment schedule — and are hardened against the gaps that used to leave them thin. Product-update announcements now reach operators both in the in-app inbox and by email. And rescheduling got an overhaul: flex and fixed products reschedule reliably, and imported reservations — including $0 placeholder ones — can now be moved just like any native booking.
What shipped in this release
3 features — each links to its full page.
Notifications (Email & SMS)
Customers get timely confirmations and reminders. Your team gets operational alerts.
- ✓ Booking confirmations fire immediately on payment; reminders are scheduled relative to departure, not booking time.
- ✓ Customer notifications and staff alerts are configured independently — different templates, different recipients, different timing.
- ✓ All messages send through Freebo's delivery infrastructure with logging, so you can see what went out and when.
Branded Booking Emails
Confirmation and reminder emails that look like they came from you, not from us.
- ✓ Confirmation, reminder, and cancellation emails sent under your brand name and logo
- ✓ Configure your company name, logo URL, reply-to address, and custom footer text
- ✓ No Freebo branding in any guest-facing email — your company, your communication
Reservation Import
Bring your existing bookings into Freebo without rebuilding your history from scratch.
- ✓ Import historical reservations via CSV template — maps to Freebo's reservation schema
- ✓ Imported reservations appear in dashboards, reports, and guest history immediately
- ✓ Validation catches mapping errors before anything hits your live data